“The greatest gift on this planet is to love and be loved.”  -Don Chipp

Companies are comprised of people of worth, not objects.  We build our family and create belonging by taking exceptional care of each employee and their family.  

This means providing benefits that go above and beyond industry standards.  This means encouraging a healthy work-life balance and paid time off throughout the year.  This means providing each employee with personal growth opportunities and training to continually become a better version of themselves.

“Good communication is the bridge between confusion and clarity.”  -Nat Turner

Excellent communication is the cornerstone of how we treat each customer.  Trust is built by delivering on our promises and following through with what we say we will do.  Customers will never be in the dark and will always receive an honest answer, even if it’s not the news we want to deliver.

“No one has ever become poor by giving.” - Anne Frank

We believe in a spirit of giving generously.   We volunteer in the community.  We invest in non-profits.  We host fundraising events.  We use our platform to uplift organizations that are committed to doing good.    It’s simply who we are.

“There is a better way for everything.  Find it.”  -Thomas Edison

Problems are inevitable, but we view them as an opportunity for growth.  We move quickly to own, respond, and repair mistakes as quickly as possible. We approach problems with a high level of care and compassion through a process that first seeks to listen to those we are serving.  We use good judgement and remain honest in all situations.  

How do we solve problems? 

1.      Listen to understand all perspectives
2.      Ask questions and get the facts
3.      State the issue(s) correctly and clearly
4.      Engage in honest, open conversation
5.      Based on relevant facts decide next course of action
6.      Assign responsibility for next steps
7.      Promptly execute on agreed-upon course of action
8.      Follow up and communicate progress